Refund policy
How and when a purchase is refunded on Rivokey. Last updated: 8 November 2026.
Failed orders
If delivery fails (product unavailable, supplier error), the amount returns to your balance automatically and immediately. You don't need to ask.
A code or account that doesn't work
Report it within 24 hours of delivery on WhatsApp or at support@rivokey.com, with the order number and a screenshot of the error.
We check with our supplier. Confirmed problem: a new code or the amount refunded to your balance.
No refund
The code was already used or the account already changed.
A gift card bought for the wrong region, or wrong information entered (IMEI, ID…).
A change of mind after a digital product has been delivered.
Where refunds go
Refunds are made to your Rivokey balance, in dollars. The balance cannot be refunded as money (transfer, USDT).